FAQ / Terms

Shipping:

  • Free international economy shipping is available for most customers, including those in Europe, the UK, Australia, New Zealand, Asia, and Canada.

  • Due to current restrictions in Finland and the EU, shipping is not possible to all countries, or will require an additional postal service. Please get in contact for further info.

  • For customers in the USA, a handling fee per item will be applied at checkout. This fee covers a specialised courier and the additional preparation and documentation required to comply with current import laws. The fee does not cover local tariffs, taxes, and import fees. They are to be paid by the customer on arrival.

  • Artworks are dispatched from my studio in Finland within 7 days of purchase. Shipping times vary based on location. For a rough estimate, please get in touch.

  • Once shipped, you will receive an email notification with a tracking number.

  • Works on paper are sent flat-packed or rolled.

  • Express post and insurance are additional services that must be arranged in advance.

  • Import duties and taxes for international orders are the customer’s responsibility. I am not responsible for them. To receive the order, please pay and clear any fees.

  • If you refuse to pay import fees, supply incorrect contact details, or fail to collect a parcel on time, the artwork will be sent back to me. Any costs and fees associated with the return or re-shipping will be invoiced or deducted from the refund price.

Payment:

  • All prices on my website are in EUR €.

  • All major payment methods are accepted. Klarna is available at checkout for a buy now, pay later payment plan.

  • I am not registered or required to charge VAT / GST.

  • International processing fees and import fees are the buyer’s responsibility.

  • Payments are securely processed via Squarespace.

Refunds, returns, and exchanges:

  • Refunds and exchanges are not accepted based on a change of mind, including those purchased as a gift.

  • Pre-orders, sale items, and deposits for commissions and payment plans are final and non-refundable.

  • If you refuse to pay import fees, supply incorrect contact details, or fail to collect a parcel on time, the artwork will be sent back to me. Any costs and fees associated with the return or re-shipping will be invoiced or deducted from the refund price.

  • A return will only be processed and guaranteed once the artwork is received in its original condition.

Payment plans & commissions:

  • Commissions and payment plans are available on request.

  • Klarna is available at checkout in my online shop for a buy now, pay later plan.

  • For large works, please get in touch with me to arrange a custom payment plan. The first instalment of a custom plan acts as a non-refundable deposit.

  • For commissions, I require a non-refundable 50% deposit of the total artwork price before I create the artwork.

  • Artworks must be paid in full before they are shipped. By paying the deposit or first instalment, you agree to the terms on your invoice.

  • For questions and further info, contact me.

Materials, framing, & conservation:

  • All artworks are originals and created with high-quality archival materials.

  • Works are sold unframed to avoid glass breaking and high shipping costs.

  • Professional framing is highly recommended for all works on paper. To ensure the longevity, protection, and value of the artwork, please visit a professional framer in your local area.

  • Stretched paper paintings, paper paintings on wooden panels, and oils on canvas are varnished and do not require a frame.

  • Displaying artworks away from direct sunlight, heat, humidity, and smoke is also crucial for preventing damage.

  • Any damage incurred due to poor framing, display, and handling is not my responsibility. If you would like advice about installation and display, please get in touch.

  • For further information and recommendations, please get in touch with me.

Copyright:

  • All artworks are copyright © Lauren Guymer.

  • No artwork or image can be reproduced or distributed, including those seen in exhibitions, public displays, and online.

  • Images and text can be used for educational purposes with reference to the artist.

  • Purchasing an artwork does not transfer the copyright ownership. Purchased artworks cannot be modified in any way, except for the external frame.  

Privacy:

  • By submitting your contact information on my website and/or mailing list, you agree to have it securely stored via Squarespace.

  • I use this information for communication, shipping labels, invoices/receipts, and, if selected, my newsletter database.


Agreement of terms:

  • By placing an order on www.laurenguymer.com, or paying the first instalment for a commission or custom payment plan, you are agreeing to the terms and conditions stated on this page.