FAQ / Terms

Shipping:

  • Free international economy shipping is applied to all artwork purchases.

  • Artworks are dispatched from my studio in Finland within 7 days of purchase. Shipping times vary based on location. For an approximate time, please get in touch.

  • Once shipped, you will receive an email notification with a tracking number.

  • Works on paper will be sent flat-packed or rolled in a tube.

  • Express post and insurance are additional services that must be arranged in advance.

  • Please note that your order may be subject to import duties and taxes. If applied, I am not responsible for them. To receive the order, please pay and clear any fees.

  • If you refuse to pay import fees and the order is shipped back to me, a return will be issued. Any associated shipping costs and fees incurred during the return process are the buyer's responsibility and will be deducted from the original artwork price. This also applies if you supply incorrect contact details or fail to collect a parcel on time.


Payment:

  • All prices on my website are in EUR €.

  • I am not registered or required to charge VAT / GST.

  • International processing fees and import fees are the buyer’s responsibility.

  • Payments are securely processed with Stripe. Please visit Stripe for their terms of service.  


Payment plans & commissions:

  • Commissions and payment plans are available and can be arranged on request.

  • For commissions, I require a non-refundable 50% deposit of the total artwork price before I create the artwork.

  • For payment plans, the first instalment acts as a non-refundable deposit.

  • The artwork must be paid in full before it is shipped. By paying the deposit or first instalment, you agree to the terms on your invoice.

  • For questions and further info, contact me.


Refunds, returns, and exchanges:

  • Refunds and exchanges are not accepted based on a change of mind, including those purchased as a gift.

  • Pre-orders, sale items, and deposits for commissions and payment plans are final and non-refundable.

  • If you list incorrect shipping details, fail to collect your parcel, or refuse to pay your local import fees, the artwork will be returned to me.

  • If chosen, I can re-ship the artwork at the buyer’s cost or issue a refund. Any associated shipping costs and fees accumulated in either process are the buyer's responsibility and will be deducted from the original artwork price.


Materials, framing, & conservation:

  • All artworks are originals and created with high-quality archival materials.

  • Professional framing is highly recommended for all works on paper. 

  • Works are sold unframed to avoid glass breaking and high international shipping costs.

  • To ensure the longevity, protection, and value of the artwork, please visit a professional framer in your local area. (Artworks will deteriorate and fade if fitted with a pre-made chain store frame).

  • Stretched paper paintings, paper paintings on wooden panels, and oils on canvas are meticulously varnished and do not require a frame.

  • Displaying artworks away from direct sunlight, heat, humidity, and smoke is also crucial for preventing damage. If you would like further advice about the placement, please get in touch.

  • Any damage incurred due to poor framing, display, and handling is not my responsibility.

  • For further information and recommendations, please contact me.


Copyright:

  • All artworks are copyright © Lauren Guymer.

  • No artwork or image can be reproduced or distributed, including those seen in exhibitions, public displays, and online.

  • Images and text can be used for educational purposes with reference to the artist.

  • Purchasing an artwork does not transfer the copyright ownership. Purchased artworks cannot be modified in any way, except for the external frame.  

Privacy:

  • By submitting your contact information on my website and/or mailing list, you agree to have it securely stored via Squarespace.

  • I use this information for communication, shipping labels, invoices/receipts, and if selected, my newsletter database.


Agreement of terms:

  • By placing an order on www.laurenguymer.com you are agreeing to the terms and conditions stated on this page.